Refund policy

Payment Due

You pay, I’ll bake! A 50% non-refundable retainer is required up front so that I can source your cute cutters, spectacular sprinkles, fabulous food colors, and the perfect packaging. Your retainer will reserve your pick up date, too! Final payment is due 2 business days before pick up.

100% payment for all pre-sale orders is due upon receipt of invoice.

No show = No cookies

Your cookies are best enjoyed fresh. Not showing up to the agreed upon pick up time, forfeits your order. But take heart, they will be donated to a family in need. Need to reschedule your pick up? No problem! Please reach out 2 business days before your pick up time.

Refunds

I can offer refunds on your retainer up to 24 hours after the payment has been accepted. Unfortunately, after that time, I cannot offer refunds as your cutter/ingredient order has likely already been placed. But the good news – you get the cookies! 

While we want you to love our cookies, if you are not satisfied with your order, please let us know! We can work together to find a solution.

Delivery Clause

All orders are pick up only. Delivery can be an option if you live within 10 miles of the pick up location with an additional fee of $25! (I love a good drive; bonus if that drive is past a Starbucks!).

Pick up Dates and Times

Delivery and pick up dates are set upon ordering. This is because other customers need their cookie fix too! We have pick up dates to accommodate most schedules – so put that cookie pick up on your calendar!

Inspiration

Thanks tons for bringing those inspo pictures! They are just that – inspiring. But your cookies may not be perfect replicas – we’ll try to keep it close, though.

In a hurry?

While I can’t accommodate all last minute orders, I will make my best effort to. Orders placed with a turnaround time of under 5 days will incur a rush fee.

Price Adjustments

All prices are subject to change. Prices are often dictated by ingredient costs. I always aim to provide the best-tasting cookies to my clients. This also means that I can’t honor old pricing (because the grocery store won’t honor their old flour prices – darn it).

Product Photography

Say Cheese!! We create replicas of client orders to photograph these pretty sweet lookin’ sweets. If you do not want your cookies in the spotlight, please let me know at the time you place your order. Secrets are safe with me.

Copycats

Copyright images (think Star Wars and Peppa Pig) are protected, and I won’t be able to replicate them on baked goods (who wants a cookie controversy, right?). We can make a similar colour palette though, so let’s talk!

Pictures are worth a thousand words

But they are not always accurate. Colors and lighting in photos may be slightly different than what you may end up with. Also, cookies in photos may not be true to size! (which is a bummer, I’d frankly love to eat an 8.5x11 inch cookie!!)

It’s All Yours Now.

Once you pick up your order (thanks again, by the way), what happens to your cookies is all on you! Keep ‘em safe, keep ‘em cool, and keep ‘em away from edges of counters–we don’t want falls and breaks!

No Ghosts

(I’m easily spooked). To get your order juuust right, I’ll need you to reply to my messages within 12 hours – otherwise, I may just have to wing it (I’m good at wingin’ it – just ask my eyeliner). Questions for me? Please give me about 24 hours to reply – I’m usually covered in dough!

Cottage Food Laws

This order has been made in a home kitchen not inspected by the state of Texas. Our kitchen is not nut-free, egg free, dairy-free, or gluten free. Boring disclaimer, but we have to say it per the law. *tips cowboy hat* *straightens Sheriff pin*

In Sickness and in Health

While death will never do us part, you’re consuming food, and with the consumption of anything (including that bottle of wine last night) there are inherent risks. Choking hazards, food illnesses, and allergic reactions are possibilities.

Weather Clause

If pick up is impossible due to inclement weather, your order will be heat sealed for a later pick up date. Unfortunately, no refunds can be offered due to weather (darn rain), but we will make sure your order is kept as fresh as possible!

Bulk Order?

Due to the custom work required for each cookie, we are unable to extend discounts regardless of quantity. If you have a specific budget you are working with, feel free to let us know in advance, and we’ll do our best to offer a solution that fits your budget!

Pay means Yay!

Once you’ve submitted payment for your order, you’re accepting the above terms.